Knowldge management

If knowledge needs to transfer immediately in the context of daily work, then a collaboration approach Knowldge management as enterprise social networking may be most appropriate. KM therefore extends far beyond just structuring information and knowledge and making it more accessible.

Knowledge Management Research and Practice. Site last updated on 23 July The lessons learned concept or practice is one that might be described as having been birthed by KM, as there is very little in the way of a direct antecedent. How easily can the knowledge be put into documents or other explicit formats?

However, if knowledge needs to be synthesized and curated before it is passed on, then it may lend itself to a longer-term approach such as formal training or a knowledge sharing conference. Knowledge management may also include new knowledge creation, or it may solely focus on knowledge sharingstorage, and refinement.

What is often very extensive is the amount of implicit information that could have been made explicit, but has not been.

By the next year,HR was the largest single group, displacing IT attendees from first place. Knowledge transfer can be as simple as dropping a pre-existing document into a content repository, or it can involve time-intensive activities such as meetings to capture lessons learned from a project or interviews with experts to document how they apply their knowledge to make crucial on-the-job decisions.

The later sections discuss several models and frameworks as well as knowledge management initiatives, strategy, and systems, before finally presenting an overview of various tools and techniques.

Most business enthusiasms grow rapidly and reach a peak after about five years, and then decline almost as rapidly as they grew. The New, New Knowledge Management?

Some questions that need to be thought about and resolved are: Consider the case above of the new pediatric medicine and the discovery of the efficacy of adding orange juice to the recipe. A good indicator of the shift from the first to the second stage of KM is that for the Conference Board conference on KM, there was, for the first time, a noticeable contingent of attendees from HR, human resource departments.

Under these circumstances, it usually makes more sense to document as much of the knowledge as possible and make it accessible to anyone who might need it. The simple solution was orange juice, a swig of which quite effectively masked the offensive taste. It can further be argued that the typical new topic or enthusiasm, the cloud and big data for example, can be seen as emerging from within KM.

The role of technology" PDF.Knowledge management (KM) is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills.

Knowledge Management + Customer Service Management Provide an effortless experience for customers and agents with self‑service options. Connect customer service with other departments to identify and resolve.

What Is Knowledge Management?

Knowledge management is the systematic management of an organization's knowledge assets for the purpose of creating value and meeting tactical & strategic requirements; it consists of the initiatives, processes, strategies, and systems that sustain and enhance the storage, assessment, sharing, refinement, and creation of knowledge.

Knowledge Management (KM) topics covering definition, systems, benefits, and challenges.

What is KM? Knowledge Management Explained

This is a knowledge management site covering the theories, frameworks, models, tools, and supporting disciplines that are relevant to both the student and the practitioner. Knowledge management is essentially about getting the right knowledge to the right person at the right time.

This in itself may not seem so complex, but it implies a strong tie to corporate strategy, understanding of where and in what forms knowledge exists, creating processes that span organizational functions, and ensuring that initiatives are .

Knowldge management
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